Help

Email Login

How do I change my email password?

1) Click on "Personal Settings" in the top left profile;
2) In "Account Information", click on "Password Settings";
3) Enter the old password first, then enter the new password you want to change as required;
4) If you see the success page, the change is successful, after the change is successful, please log in to the mailbox with the new password immediately.

What should I do if my webmail login error occurs?

The following are possible reasons:

1) The username and password are incorrect. The webmail page says "Authentication failed. Please double check the username and password you entered"
2) Clicking on any operation after logging in has an error. Please carefully check the prompts in the error mail. If "FS_code" appears, it indicates that a service corresponding to the system is abnormal. Please contact the email administrator.

What does "Operation timed out" mean?

After logging in to the mailbox, if the user has no action for a long time, when the user performs the operation again, he will see the "Operation timed out" prompt. At this time, you need to log in again to continue using it. This is a kind of security provided by the mailbox. Safety precautions.

If you need to edit long messages, you should avoid editing them directly in the mailbox to avoid loss of edited messages due to timed outs.

I forgot my mailbox password, what should I do?

If you have forgotten your password or are unable to log in to your account with this password, you can modify or retrieve your password with the "Forgot Password" feature. Please log in to the homepage and click on "Forgot Password" on the page, the system will guide you to use this function to modify or retrieve the password. If you have not set a birthday and prompt question, please contact System Management to change your password.

Why does the "Incorrect Username/Password" appear after entering the username and password?

Please check if you have entered the correct username and password, especially the case of the password: PASSWORD, PaSsWoRd or password are treated as different 3 passwords.

If you Are you sure you want that there is no problem with the username and password input, but you still cannot log in to the mailbox, please try to use the "Forgot Password" function to change the password and then log in again.

If you have failed to change your password, please contact your email administrator.

Remind again: After the account is activated, please change your personal mailbox password immediately and develop the habit of regular modification.

After entering the username and password, why does "Your account is disabled" appears?

The possible reason is that you are sending and receiving mail more than the allowed range by SMTP, POP (that is, clients such as Outlook).

If you have additional questions, please contact your email administrator.

How to strengthen the security of the mailbox?

The following are possible reasons:

1) When exiting the mailbox, click the "Exit" link on the main menu instead of closing the IE window directly;
2) Please do not register your email address on the Internet page;
3) Do not tell your untrusted person your email address.

How to access the mail system when you are on a business trip?

You can send and receive mail all over the world. The settings are the same as those on the LAN. You can send and receive by webmail or SMTP/POP3.

When accessing the mail system directly through the LAN, the system cannot access it.

It is very likely that the default gateway setting is incorrect. Please contact your network administrator for assistance.

What should I do if the login process to the mailbox is slow?

Webmail provides the latest customer experience. When you log in for the first time, there may be a slow page load. As long as the page is loaded, you will enjoy the latest and most convenient Webmail page operation. If you are slow to log in to Webmail for the first time, I suggest you try the following:

1) Force a refresh. On the data loading page, press CTRL+F5 to force a refresh and wait a few moments to experience the new Webmail interface.
2) Clear your browser cache. Mouse click on Tools -> Internet Options -> General -> Delete File above the IE browser, and click "OK" when finished.
3) Verify that you have a firewall or other Internet Assistant installed and have AD Blocking enabled; you are advised to cancel the AD Blocking settings so that Your login to the webmail interface is faster.